I got through to someone in processing today who confirmed my email should be sent to the Liverpool office where my application is – not Glasgow, my local office and where I was initially told to email. Apparently this is because my application has moved from being in the ‘digital’ system to manual (which I assume means it needs to be checked by an actual human being, hence the delay in it progressing). Definitely worth double checking where it should be sent because it seems a lot of people are losing valuable time being told to email the wrong office!
I was told they are phoning people back in order of who is travelling soonest, so I assume they are currently dealing with people who are set to travel in the next few days. I was also told no need to attend any office as they should be able to do everything remotely.
Still saying I’ll receive a call in 48 hours but I’m not holding my breath given other peoples experiences on here. I want to give them the benefit of the doubt that they’re working in order of date of travel and still leaving us all enough time to get the upgrade through but let’s wait and see.
Oh and I was also told not to expect anyone to phone over the Easter weekend as they’ll all be on holiday, which means if we don’t hear anything tomorrow it’ll be Tuesday at the very earliest. Yikes!!!