Reply To: New Upgrade service Home › Forums › General Passport Application Discussion › New Upgrade service › Reply To: New Upgrade service April 14, 2022 at 6:04 pm #12463 aimeejoy89Participant I’ve emailed daily called daily and just not getting anywhere. Spoke to Keith today unbelievably rude demanded I told him where I got the number from. I give up the system has broken me.