Are they not only giving upgrade for those with flight booking in the next 14 days?
we are in the same boat and we need to have the supporting documents back by 25th as well as my husband’s passport in them. I’m sick of being told “in 48 hours””in 2 working days”
I spoke to someone on twitter and she said she went to her local office and bagged them to help. And they sent an email to the peterborough customer service but said couldn’t guarantee anything. and she rearrange her hotel booking losing £500 and then got a call in the after saying her passport can be collected the next day.
Praying for everyone of us get a call today!!!!!!!!!