Hearing your guys messages, my heart goes to you, I phoned up and asked them about the upgrade service and then they told me to email, but there was also something on my file added. I really hope you guys get your passports in time. They phoned me a few days after the email, it was on the Saturday and I emailed on the Wednesday.
To complete to story, my passport has been delivered by Royal Mail, although it has been signed for but no one is home so I really hope it’s sat on my doormat.
As some hope they took the payment on the Saturday and it’s been delivered on the Wednesday and there has been Easter and Easter Monday since then.
Really keeping everything crossed.