I really regret sending it off with paper application 🤦‍♀️ I tried to do the post office online check and send but my post office couldn’t do it so advised me to do a paper form instead as it was “only taking 3 weeks” as they said 🙄 wish I had read online first and don’t the online application. Everyone I no have had there’s back already, I’m just preying this new upgrade system will work, would love to hear from someone who has had an upgrade with Durham to give me some hope