I sent my first time Adult passport application after naturalisation in on May 26. I received a text saying they had received it on June 12, 2020. As it was my first adult passport I was not able to do it online and had to post it in. Therefore I am unable to track it online. I have called so many times trying to get an update on where in the process it is. I have travel plans July 26 that I can not change. It is for a family situation not a holiday, however it does not qualify for the compassionate travel options that they seem to still be offering. No idea what to do!