Reply To: Child's renewal

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Hey – new here.

Submitted my child passport renewal 22nd

ID etc confirmed 22nd June

Passport posted Royal Mail sign for 23rd

Signed for my Peterborough passports 24th June

Nothing been updated on the passport tracking so show they have received and it’s now over a week since Royal Mail show it having arrived.

Tried phoning passport office, after 10 mins or so it automatically converts you to the call back and so far they’ve not called me back – have been waiting over 24 hrs