So I finally received my sons passport after so much anxiety the past couple of weeks. I sent the old one to Peterborough as requested and they then sent it to Newport to process, this is normal if a passport office has less staff etc.
I chased 3/4 times on twitter, called about 4 times to the same response. I then emailed our MP last Friday and got a response within the hour to say they will look into it and even got a nice formal letter on the action taken.
Monday I called and asked to be put through to the complaint department and was put through to a lovely lady who said she can see my date of travel and she will send a message to the Newport office to explain of the urgency and how anxious I am. An hour or so later I received the approved message! I don’t know if it was coincidence, my call, the MP, twitter message but I was so relieved!
Passport received 3rd July (blue!)
Passport printed and sent 8:51am on 1 July 2020
Application approved 11:42am on 29 June 2020
Application being processed 12:56pm on 3 June 2020
Documents received 10:29am on 29 May 2020
Application received 8:04pm on 23 May 2020
Identity details received 8:04pm on 23 May 2020
Email sent to person confirming your identity 2:01pm on 23 May 2020
Ask someone to confirm your identity 1:50pm on 23 May 2020