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Child's renewal

Child's renewal

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Viewing 15 posts - 31 through 45 (of 195 total)
  • Author
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  • #1567
    Tracey1978
    Participant

    My daughter’s was signed for on 24th June and they acknowledged on 26th June. It was approved on 1st July so didn’t take long at all. There doesn’t seem to be any logic on the order of processing applications?

    #1568
    jamesd1974
    Participant

    No there don’t was it the same office they both went to as I had to send 2 to Durham 1 to Glasgow and 1 to peterbough

    #1569
    Tracey1978
    Participant

    Yes both were sent to Peterborough.

    #1570
    jamesd1974
    Participant

    Gets me worried I have 4 and half weeks to
    Get them back

    #1590
    exesoundtech
    Participant

    Our child renewal went to Durham. No chasing at any point in the process. All things considered not too bad!

    Passport received – 3 July 2020
    Passport printed and sent – 3:36pm on 1 July 2020
    Application approved – 6:32pm on 30 June 2020
    Application being processed – 7:18am on 9 June 2020
    Documents received – 8:32am on 8 June 2020
    Application received – 3:05pm on 29 May 2020
    Old passport posted – 29 May 2020
    Identity details received – 3:04pm on 29 May 2020
    Email sent to person confirming your identity – 2:56pm on 29 May 2020
    Ask someone to confirm your identity – 2:32pm on 29 May 2020
    Application submitted – 2:32pm on 29 May 2020

    #1591
    barni74
    Participant

    New Passport received today – very relieved!

    #1593
    MrsM1982
    Participant

    So I finally received my sons passport after so much anxiety the past couple of weeks. I sent the old one to Peterborough as requested and they then sent it to Newport to process, this is normal if a passport office has less staff etc.
    I chased 3/4 times on twitter, called about 4 times to the same response. I then emailed our MP last Friday and got a response within the hour to say they will look into it and even got a nice formal letter on the action taken.
    Monday I called and asked to be put through to the complaint department and was put through to a lovely lady who said she can see my date of travel and she will send a message to the Newport office to explain of the urgency and how anxious I am. An hour or so later I received the approved message! I don’t know if it was coincidence, my call, the MP, twitter message but I was so relieved!

    Passport received 3rd July (blue!)
    Passport printed and sent 8:51am on 1 July 2020
    Application approved 11:42am on 29 June 2020
    Application being processed 12:56pm on 3 June 2020
    Documents received 10:29am on 29 May 2020
    Application received 8:04pm on 23 May 2020
    Identity details received 8:04pm on 23 May 2020
    Email sent to person confirming your identity 2:01pm on 23 May 2020
    Ask someone to confirm your identity 1:50pm on 23 May 2020

    #1597
    LauraW
    Participant

    How long did it take for you all to get a response on twitter? I presume you sent a DM?

    #1615
    pix6608
    Participant

    I’ve chased on Twitter twice and now had the email to say don’t contact again. We don’t go away till 1.08 but seen some children passports taking over 2 month. Glasgow seems the fastest but that was adult.

    Child renewal
    Durham – They received (signed delivery) on 1st June but didn’t Receive on to system until 3rd June. 26 days since they received on to system or 25 days it took from day it updated to processing to approved. Received passport 3rd July.
    Total process was 41 days (was bank holiday)
    Passport printed and sent 9:13am on 1 July 2020
    Application approved 7:21pm on 29 June 2020
    Application being processed 7:14am on 4 June 2020
    Documents received 12:15pm on 3 June 2020
    Application received 10:00am on 26 May 2020
    Identity details received 10:00am on 26 May 2020
    Email sent to person confirming your identity 5:53pm on 23 May 2020
    Ask someone to confirm your identity 5:50pm on 23 May 2020
    Application submitted 5:50pm on 23 May 2020

    Child renewal
    Newport – They received (signed delivery) on 1st June but didn’t Receive on to system until 3rd June.
    Still no update 31 days later
    Application being processed 12:23pm on 3 June 2020
    Documents received 11:12am on 3 June 2020
    Application received 9:46am on 26 May 2020
    Identity details received 9:46am on 26 May 2020
    Email sent to person confirming your identity 5:25pm on 23 May 2020
    Ask someone to confirm your identity 5:20pm on 23 May 2020
    Application submitted 5:20pm on 23 May 2020

    Child renewal
    Peterborough – They received (signed delivery) on 1st June but didn’t Receive on to system until 4th June.
    Still no update 30 days later since they received/ 25days since started processing
    Application being processed 2:17pm on 9 June 2020
    Documents received 1:57pm on 4 June 2020
    Application received 9:54am on 26 May 2020
    Identity details received 9:53am on 26 May 2020
    Email sent to person confirming your identity 5:39pm on 23 May 2020
    Ask someone to confirm your identity 5:36pm on 23 May 2020
    Application submitted 5:36pm on 23 May 2020

    Adult renewal – Glasgow – Total process applying and receiving new passport was 13 days (was bank holiday)

    #1618
    JLW43
    Participant

    Update to where I am.

    Royal Mail delivered the old passport on Monday 29th June. I called the Passport Office on Friday and I got a call back yesterday. They told me the mail room was taking 2 weeks to process and put old documents onto the system.Couldn’t in any way put a note on our application of travel date the only way to speed anything up was if your travel is for an emergency or bereavement. They didn’t even ask for my reference number so I think these are just how it is at the moment. Also DM on twitter Friday but no reply. All hope lost, travel plans are looking likely to be cancelled.

    Then had an email this morning saying they have recieved old documents. That was 6 days after receiving them. So I am now a little more hopeful of making it on 1st Aug. The roller coaster ride that is passport applications.

    Application history (Durham)

    Documents received 8:16am on 5 July 2020
    Application received 10:38am on 26 June 2020
    Identity details received 10:37am on 26 June 2020
    Email sent to person confirming your identity 10:23am on 26 June 2020
    Ask someone to confirm your identity 10:14am on 26 June 2020
    Application submitted 10:14am on 26 June 2020

    #1619
    yasminrita
    Participant

    Does anyone know if the passport process passports through the weekend to? We applied 4th July and will send old passport first thing tomorrow morning. Been asked to send old passport to Durham office. We’re due to go on holiday 9th August.

    #1620
    LauraW
    Participant

    I got a text yesterday to say ours has been approved. I didn’t get a reply to my DM on twitter, and I don’t know if it was coincidence that it was approved 48hrs after I contacted them. Fingers crossed it arrives this week.

    #1621
    jamesd1974
    Participant

    Lauraw did u actually get a text to say they received your documents before being approved

    #1622
    LEMC80
    Participant

    Me and 2 friends all sent off for passports and children’s passports at the same time, 7 passports in total, 2 is first child, the rest is renewals. We have had all back including a child’s first passport in 5 weeks except the 3 that were sent to Peterborough and took 3 weeks to even hit processing stage… still we wait

    #1624
    jamesd1974
    Participant

    yasminrita it’s taken 2 odd weeks to even confirm they have received old ones August will be a bit tight by the looks of it especially if you not sent old ones off yet I sent mine off nearly 2 weeks ago and not even say they got them yet

Viewing 15 posts - 31 through 45 (of 195 total)
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