Update to where I am.
Royal Mail delivered the old passport on Monday 29th June. I called the Passport Office on Friday and I got a call back yesterday. They told me the mail room was taking 2 weeks to process and put old documents onto the system.Couldn’t in any way put a note on our application of travel date the only way to speed anything up was if your travel is for an emergency or bereavement. They didn’t even ask for my reference number so I think these are just how it is at the moment. Also DM on twitter Friday but no reply. All hope lost, travel plans are looking likely to be cancelled.
Then had an email this morning saying they have recieved old documents. That was 6 days after receiving them. So I am now a little more hopeful of making it on 1st Aug. The roller coaster ride that is passport applications.
Application history (Durham)
Documents received 8:16am on 5 July 2020
Application received 10:38am on 26 June 2020
Identity details received 10:37am on 26 June 2020
Email sent to person confirming your identity 10:23am on 26 June 2020
Ask someone to confirm your identity 10:14am on 26 June 2020
Application submitted 10:14am on 26 June 2020