Reply To: New Passport Upgrade Service! Home › Forums › General Passport Application Discussion › New Passport Upgrade Service! › Reply To: New Passport Upgrade Service! May 31, 2022 at 7:16 pm #16697 paigebates91Participant Couldn’t get hold of Durham ? Is that to try and process the other one ? Mine is with Durham 🙁 and we are suppose to be flying Sunday … did she say what happens if she couldn’t get hold of them or didn’t respond ?