Hi everyone, this forum has been an absolute godsend. I have a question if anyone can help – I’ve hit my 14 days before travel today (13 days until I need the passport in my hands)
For context – I called 01633 285419 (believe this is the Newport number) on Monday 30th, I got straight through but she said I had to call back today (1st June) as they process the upgrade referral on a system and the referral will be auto rejected if it’s done more than 14 days before travel. She said I would then be told/receive an email telling me the email address for the appropriate upgrade team and what details to send them.
My question – I am now on hold to the same number, as advised, but it’s been 2 hours and I haven’t got through. Can I go ahead and just email every upgrade team email address I’ve seen on here to start the process myself? Or does it HAVE to be preceded by the system referral from an internal team first to actually get in the queue?
Happy to sit on hold, but just wondering if it’s worth sending the email off and banking a few extra hours in the queue!
Thanks in advance for any guidance.