@Ljem don’t give up, I would call again, ask to be put straight through to complaints, tell them you were advised by someone else on Saturday to call back and ask to be put through to complaints. That’s what I said as the complaints team don’t work at the weekend and they put me through (wasn’t going to at first)
Keep DM on twitter, keep calling till you get someone who will listen, i was exactly the same.
Twitter seem to be able to put your travel date on there.
The complaints team can see that but general enquiries just see the processing bit, they also told me my photo looked fine.
