Here is my story it’s a long one but hope this helps someone:
First child passport applied 18th March.
Stick on processing since 13th April.
Date of Travel 10th June.
Contacted upgrade team 2 weeks before and application was over 10 weeks.No response at all.
Contacted MP who contacted them 12 days before travel.
8 days before travel application has been approved.
7 days before went to London office found out upgrade team is not looking into it and because it’s been approved I lost my chance to have printed at a local office and forced to wait for it to be delivered as on that day they sent it to central print.
Went to Peterborough the same day, little friendlier but same message with assurances that it will be delivered on time and given tnt number to chase.
48 hours before flight I go to Peterborough and that morning get tracking but delivery due on 10th which is too late.
Lady in office puts in a request to have reissued by Glasgow, pull the one back from tnt and print at Peterborough the same day. 4 hours later told I won’t get it that day as tnt haven’t confirmed they will return it back to HMpo. Contacted tnt they haven’t even collected it. Told to come back 24 hours before flight. That evening tnt changes delivery date to 9th June. Call them and they state delivery will happen after 10th. Gives option to collect on 9th depot.
This morning tnt informs me they pulled the passport from tnt. I now make the trek to Peterborough where Glasgow office calls to confirm tnt will return passport and Peterborough will print it today.
Just collected it at 4pm today.