Any advice appreciated
I was allowed to upgrade on the 9th June as our holidays is on the 23rd June but still waiting on extra documents to be scanned that they had requested last week. These were posted on the 6th June It’s took them 6 weeks to ask for these. At a lost end at what to do now they saying the upgrade won’t work till documents have been scanned. I have since emailed the upgrade team and attached a copy of this document even though the call center insisted it had to be posted. So I’ve done both. Anyone else been in this situation
This is a child renewal
I am so stressed with this and worrying how the little one is gonna feel knowing her extended family of 9 are going on holiday without her and me obviously 😭