My application history:
Application history
StatusDate
Application being processed 8:43am on 17 May 2022
Documents received 1:03pm on 25 April 2022
Application received 9:27pm on 7 April 2022
Identity details received 9:27pm on 7 April 2022
Email sent to person confirming your identity 9:19pm on 7 April 2022
Ask someone to confirm your identity 9:14pm on 7 April 2022
Application submitted 9:14pm on 7 April 2022.
In the past 3 weeks I been calling them every day like 5-6 times and always the same thing. Not helpful.
Yesterday morning I called them and said this week is my 10th week and I already booked holidays on the coming weekend. And the agent said it’s in printing process and I asked so why it’s not on my tracking system and he just said mate that’s all I can tell you.
I waited a while thinking about it and called again and the lady said it will come this week, and somehow she said to transfer me to processing team and it I got transferred 3 more times to different agents and all of them said It won’t come this week.
So basically
The first one said it’s printing
The second said it will come this week
The third said this is not the 10th week because the count starts from the day you application get into the process
The fourth said the same
The fifth the same.
And I called again today and said I really need my passport and nothing helpful.
All of them are looking at the same screen,the same system the same track. So why all of them have to give different answers. It supposed to be based on facts not thoughts. And suddenly today it doesn’t show “ Application being processed “ went to “receiving documents” which doesn’t make no sense at all. But at the same time we should not be worried about this, because most of digital application went from documents receiving documents straight to application approved and on other side the manual application goes from document receiving to application being processed to application approved which is slower than digital one. Anyways just wanted to share it with you. Just bare in mind, if they really want to help they can,just they don’t bother.
Best of luck.