Hi All, just wanted to give an update for where I am just so people know some of the difficulties. I hope no one else experiences this.
I applied on 2nd May, due to travel on 20th June. All docs received within a day or so of my applying and updated on the system 12 days later which I understand is normal. It then went to processing and stayed there until recently when it moved back to docs received which may or may not be down to a glitch. As i am travelling soon I was able to request an upgrade on Monday just gone which I have done. Was told 48 hours for a response as long as they have my evidence. I have phoned in so many occasions that I don’t know what info is right anymore but I am still sat here 4 days before my travel date, no passport and waiting for a call from the upgrade team. I have been told I should send info to the Liverpool upgrade team as it’s closest to me and if needed I could pick it up (looks like that’s now the only option!). I called today and after 2 hours on hold to progress team I was told that the upgrade team has looked at it so I have to sit tight as there is nothing they can do. Ultimately it’s a waiting game and I’ve given up any shred of hope I had at being able to travel. I really hope that everyone here has a much better bout of luck than me.
Thanks everyone for helping with numbers, email addresses etc.