Hi, we’re the same boat as everyone else. Waiting on my son’s renewal. Sent off at the end of April and flying out on the 11th July. Can anyone point me in the right direction for trying to upgrade his application? Not been able to speak to an actual human. Have sent an email and waiting on a response but any advice on how to go about getting an email address to request an upgrade or what I can to do to sort this would be hugely appreciated as I’m starting to panic now.