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Well I’m not sure if it’s a coincidence (probably not) but after calling yesterday and still waiting for a callback from complaints, my husband and my adult renewals, and our baby’s first passport have just been approved!
This is our progress up to now:

Application approved 10:01am on 14 July 2020
(Phone call to ask for complaints callback 13th July)
Application being processed 7:44am on 25 June 2020
Documents received 12:35pm on 23 June 2020 (but signed for 16th June)
Application received 7:05pm on 12 June 2020
Application submitted 7:05pm on 12 June 2020

Not celebrating until they’re in our hands but thanks to all for your support and advice. Wishing everyone still waiting the best of luck!