Hey hope everyone is well. I applied for my kids first passport of the 29/6/22. I rang up and spoke to one of the colleagues they told me that the passports will be getting processed at Durham to send the relevant documents (birth certificates) to Durham which I did, later on i received a text and email saying to send the docs to glasgow but by then it was to late as that morning I posted it to Durham so this caused me to panic abit as I thought it would cause a delay in my application. So every day god knows how many times a day I kept ringing to make them aware of what happened. I also sent a covering letter the next day to Durham of what happened. Anyways 2 and a half weeks have gone by I contact my MP and tell her the situation she said she would contact the passport office, on Tuesday o got a call from the passport office- she said that we got a call from your MP I regards to the docs going to the wrong office, she said she will be contacting Durham to locate the docs. After an hour I got a email and txt to say that we’ve received your documents. So that was that. Yday I got a call to say the same thing we heard the docs have gone to wrong office but they can’t actually locate them we’re they are, few hours later they manage to find it. I got a call this morning saying passports are being printed got an email and txt to say it’s been approved and being printed. Will be dispatched soon. Best thing to do is ring them everyday and contact the MP even tho I was only 3 weeks in I didn’t wanna wait to put myself in thr position of waiting 6-10 weeks!