Reply To: Hemel Hempstead

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Hi everyone,

We sent our sons passport, late November, confirmed delivery by UPS on 5th December but we are receiving no updates despite calling them and being advised it would be updated within 24 hours, our application is quite pressing due to living abroad (because of laws in this country regarding registering newborns) and they are aware of this.

Just wanted to know other peoples experiences currently as my worry is they do not have/have lost the documents and I am going to have to replace birth certificates, marriage certificates and everything else. Or has anyone managed to contact the hemel hempstead office directly to check whether they even have a record of it being received? I even have the name of the person who signed for it!

I am not too fussed if there is just delays, it is the fact they can’t even tell me they have it despite telling me each time it will be located.

Thanks for any help!