Reply To: Hemel Hempstead

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Hi Tito.

We have gone to local MP now as we have been waiting 10 weeks with them not even acknowledging receipt of our documents and not giving us any advice on how to proceed so we can get a passport. Then suddenly we received a ‘your documents have been received’ email the day after a call from MP but when we call they can’t say if they’ve been uploaded or actually found (I am sure they are lying and it was to tick a box to say they’ve done something and they’ve still not found them).

My advice is calling does nothing, they lie to you and will fob you off continually, contact your local MP and ask them to contact on your behalf + raise a formal complaint with the office.