@jamesd1974 but some of the holidays booked before March were done before they had renewed their passport. I renewed the passport once I knew holidays could go ahead. I then found a holiday and booked it thinking there would be enough time for it to be back, particularly as it was just a renewal.
The government are wanting us to all start spending again, including on the travel industry so that needs to include dealing with passports.
So do I have no chance of it being escalated?