I applied for a child's renewal online on the 23rd May, text on 29th May to say expired passport received by Peterborough Office. Status has been 'processing' since 3rd June. Phoned the office yesterday to chase and was advised that all documents were sent and received by the Newport office on 3rd June as minimal staff at Peterborough (if this is the case why did they specify documents to go to Peterborough?). Holiday which we thought would be cancelled is now going ahead as planned on 18th July and looking less and less likely I will the receive the passport by then. Son turns 16 on 28th July, chances are we will miss the holiday (no refund will apply) and I will be contacted after the 28th to ask for additional fees to cover an adults passport and to complete a new application - when I asked this question yesterday; frustratingly, I was just advised 'yes this is a possibility'.
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Child's renewal
barni74 · 26 Jun 2020, 14:13
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I was one day in front of you for it all. I got approved yesterday. Peterborough too. Fingers crossed you hear Mon. Have you tweeted them? I was advised to do this and was approved a couple of days after my tweet. Not sure if coincidental
Approved thank goodness
barni74 your timeline is exactly the same as mine, I was also told to send to Peterborough and they are being dealt with at Newport.
We are also traveling on the 18th July and so anxious we will loose our money.
I’ve tried direct messages on twitter 3 times now, they have noted our date of travel but said they can’t guarantee anything!
I’ve called about 4 times and each time nobody can give an update.
I emailed our MP on Thursday evening to see if they can help and they are trying to, fingers crossed that works.
Thankfully, I’ve had a text today to say it’s been approved and is now being printed. Hope that’s good news for anyone else who is waiting - won’t be happy until I have receipt of the new one, but it’s definitely a step in the right direction.
My child’s paaapoet was approved 36 hours ago and is yet to be printed, has anyone experienced this before ? My other children were same day
We are going away on 1 August and my wife realised last night that our daughters passport expired in February. With Covid and many other things going on we forgot to check, completely our fault . Current status below:
Application received 11:06am on 1 July 2020
Identity details received 11:05am on 1 July 2020
Email sent to person confirming your identity 10:45am on 1 July 2020
Email sent to person confirming your identity 10:09am on 1 July 2020
Ask someone to confirm your identity 10:06am on 1 July 2020
Application submitted 10:06am on 1 July 2020
Expired passport has been sent to the Durham office, next day delivery although the post office said it is likely to be friday before it arrives.
Fingers crossed!!!
AndyH I am in the exact same boat as you. Also travelling on 1st Aug, also realised my child's passport had run out in February, massive face palm moment.
I am a couple of days ahead of you though. I submitted my application and did all the necessary things on Friday 26th June. Sent old passport also to Durham by Track and trace. My progress is saying they have not received it yet but the royal mail tracking said it was signed for on Monday morning at 8am. Giving it 1 more day before I ring to find out where it is.
I will update with any progress so hopefully that helps.
Thanks. I'll keep you posted too. I'll be ringing on Monday assuming it has been signed for by then. From reading other thread, Durham seems to be pretty good, although not getting my hopes up.
I spoke to a couple of advisers at HMPO earlier to check a few things and they were all helpful and there wasn't a waiting time
Hi @AndyH and @JLW43
Durham have about a 6 day processing time from when they receive your documents to when they are processed and added to your account. This is my progress so far with my application.
First Child Passport Application :
(Contacted my local MP the morning of the 1 July 2020 - They got back to me within 30 minutes letting me know they have emailed the passport office.)
Application approved
12:38pm on 1 July 2020
Application being processed
12:53pm on 25 June 2020
Documents received
9:02am on 25 June 2020
(19 June 2020 Royal Mail confirmed documents were signed for)
Application received
11:13am on 18 June 2020
Identity details received
11:13am on 18 June 2020
Email sent to person confirming your identity
10:54am on 18 June 2020
Ask someone to confirm your identity
10:47am on 18 June 2020
Application submitted
10:47am on 18 June 2020
I posted 4 child Renewals on Thursday 25th June and they received and signed for on Friday 26th June (special delivery) and still as of now not showing on system 2 went to Durham 1 peterbough and 1 Glasgow was told on Twitter passport people to allow 7 days to show up which is up tommorow
@Jamesd1974 Hopefully they appear soon! Up until my date it was taking 6 days to processed documents, I spoke to a girl who applied a little after me and her documents have not been put on her account yet either, I think they are going through bursts of getting some done quickly, followed by a delay.
Mine have gone to 3 different offices not
Holding my breath as
Carnt see all of
Them
Having the same
Time
Frame Issues
Hi @Yasmine. What did you say to your MP? I think this is something i'll have to do to have a chance of getting my daughters passport in time.
I wonder what the time will be between approval and receiving the passport.
Hi @AndyH I let them know it was emergency travel, I did not go into any specifics but I had the documentation ready incase they asked, however they did not ask, which shows anyone could email they MP's and say anything.
I recommend you email your MP, I believe it helps a lot of people.
Hi @yasmine think I leave it a few days and then email
My local mp one of the renewals is for my disabled son which would
Never understand we carnt do anything cause of a passport delay so is quite important to him
More than anything
My documents were signed for this morning so i'll update when HMPO confirm they have been received
A week now after they signed for mine and still not on system as received
@Jamesd1974 Reading another comment on this forum, someone had said they phoned HM Passport yesterday and its now taking up to two weeks to be applied onto the system from when they receive it.
We are in the same position. We realised 6 days after our daughters ran out and reapplied the same day.
-Application submitted 14th June.
-Identity details received and application recieved 15th June.
- Documents received 17th June.
-Application being processed 19th June.
Ours is at Durham too, we travel to Spain on 23rd July so I'm slightly panicking now!!
@LauraW have you phoned or tweeted HMPO? From looking at your timeline it appears as though there are others on here who submitted after you and are at a more advanced stage, there isn't any logic to the system. I read somewhere that a note referencing their departure date had been added to their application which may speed things up
Child's renewal application made on 22nd May and old passport sent on 24th May to Durham Passport office. Acknowledged received on 1st June and should hopefully be arriving today. So pretty much 1 month from acknowledgement of receipt to coming back...
Passport printed and sent 1:26pm on 1 July 2020
Application approved 5:43pm on 30 June 2020
Application being processed 2:50pm on 1 June 2020
Documents received 8:30am on 1 June 2020
Application received 9:41am on 22 May 2020
Good luck to all those still waiting.
@andyH Ive sent them a DM on twitter today with our departure date. Fingers crossed, I'll keep you updated
Hey - new here.
Submitted my child passport renewal 22nd
ID etc confirmed 22nd June
Passport posted Royal Mail sign for 23rd
Signed for my Peterborough passports 24th June
Nothing been updated on the passport tracking so show they have received and it’s now over a week since Royal Mail show it having arrived.
Tried phoning passport office, after 10 mins or so it automatically converts you to the call back and so far they’ve not called me back - have been waiting over 24 hrs
There getting beond the joke to be fair all the offices are they don’t give a crap that most people ain’t just booked holidays now we’re booked when leaving last year and now restrictions are being lifted we either go or loose thousands for months they said don’t sent In Your passports now it’s like send them in but u prob won’t get them back in time I wouldn’t of followed the advise and sent them months ago
It took Peterborough 8 days from signing for it to say they had received my son's old passport. It's at the process stage now. My daughter's is a few stages ahead and only took 3 days to process before approval. Seems like they are starting to process passports quicker so hopefully yours should be acknowledged soon.