I’ve had an email to say my son’s renewal is being dealt with at Liverpool now, despite sending the documents to Durham.
Then I’ve had another email as follows:-
We are sorry that it is taking longer than usual to process your application due to COVID-19. If we don’t need any further information to progress your application, you should receive your passport within 4 weeks.
I fly in 3 weeks so that is no good! I was getting replies on Twitter but now I’m not. I’ve provided proof of the holiday and other than waiting a week, until we are in the 2 week urgency period, I don’t know what else to do.
If they check the application and the photo is not good enough, are you able to send another urgently and them check it on the day or does the process start again?
I’m so worried. It certainly takes the excitement of going on holiday, away.