My passport is an adult renewal. I live in Germany and also told them it is causing problems not having any ID but was told it couldn’t even be pushed ahead since its an overseas passport…
Also having issues at work as I am due to travel for work reasons but have no clue when I can get my passport! I have tried tweeting them based on the advice of some people on here so hopefully that will help. I was told on the phone that it takes 8 weeks from the start of processing but I am now coming up for 9 weeks and the most recent conversation was that it could still be weeks more.