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  • This topic has 28 replies, 19 voices, and was last updated 1 week ago by LibsH.
Viewing 14 posts - 16 through 29 (of 29 total)
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  • #2442
    Speedbird676
    Participant

    Finally…

    Application history
    Passport printed and sent 1:42pm on 10 August 2020
    Application approved 11:08am on 6 August 2020
    Application being processed 4:26pm on 26 June 2020
    Documents received 1:47pm on 26 June 2020
    Application received 12:00pm on 2 April 2020
    Application submitted 11:59am on 2 April 2020

    #2448
    marriedman40
    Participant

    Is Liverpool office being overwhelmed by applications from Hong Kong?

    #2483
    J17
    Participant

    Application sent from Australia 15th June

    Documents signed for at Liverpool office 19th June

    Passport printed and sent 2:25pm on 5 August 2020
    Application approved 2:16pm on 4 August 2020
    Application being processed 9:19am on 14 July 2020
    Documents received 4:16pm on 13 July 2020
    Application received 7:12am on 15 June 2020
    Application submitted 7:11am on 15 June 2020

    Not received in Australia as yet.

    Also contacted them on twitter DM twice which seemed to get things moving.

    #2714
    hanah1995
    Participant

    Liverpool first child’s passport.
    Application being processed 10:17am on 18 August 2020
    Documents received 6:28pm on 13 August 2020
    Application received 3:47pm on 11 August 2020
    Identity details received 3:47pm on 11 August 2020
    Email sent to person confirming your identity 3:44pm on 11 August 2020
    Ask someone to confirm your identity 3:43pm on 11 August 2020
    Application submitted 3:43pm on 11 August 2020

    #2715
    hanah1995
    Participant

    Can anyone give me any hope about Liverpool office? Sent off a child’s first passport , hearing it’s the worst office smh 🙁

    #2919
    adam99
    Participant

    Still waiting…

    Connected many times via phone and told different things each time. Called last week and was assured it would be approved by today but after another phone call today told it could still be weeks….

    Application history
    Application being processed 4:43pm on 24 July 2020
    Documents received 2:14pm on 24 July 2020
    Application received 9:23am on 1 July 2020
    Application submitted 9:22am on 1 July 2020

    #2931
    LibsH
    Participant

    @Adam – what type of passport is yours? Where do you live?

    I applied for an adult renewal (having been told by some cretin at HMPO that it would take 4 weeks) and I live in Austria.

    Application being processed 5:10pm on 3 August 2020
    Documents received 9:04am on 3 August 2020
    Application received 6:47am on 9 July 2020
    Application submitted 6:46am on 9 July 2020

    The documents were actually received 4 days after the application was received, but they didn’t even open the envelope until 3rd August.

    Still waiting. It’s utterly pathetic. I have written and told them that it is illegal here to have no ID, but they couldn’t bring themselves to give a damn, so that was that. I can’t even sort out WiFi problems without a passport here.

    #2940
    adam99
    Participant

    My passport is an adult renewal. I live in Germany and also told them it is causing problems not having any ID but was told it couldn’t even be pushed ahead since its an overseas passport…

    Also having issues at work as I am due to travel for work reasons but have no clue when I can get my passport! I have tried tweeting them based on the advice of some people on here so hopefully that will help. I was told on the phone that it takes 8 weeks from the start of processing but I am now coming up for 9 weeks and the most recent conversation was that it could still be weeks more.

    #2941
    LibsH
    Participant

    It is completely ridiculous. They are prioritising people who forgot to renew a passport and want to go lie on a beach somewhere and the fact that we are walking around busily being illegal doesn’t bother them!

    #2943
    LibsH
    Participant

    I got onto Webchat yesterday – it is finally working again. I was given the usual patronising “we apologise for any inconvenience” but I was told that overseas applications were taking about 8 weeks after the start of processing, so I think I will expect 10 weeks, because they never tell the truth about anything.

    #2992
    adam99
    Participant

    Finally some news.

    Passport printed and sent 9:10am on 29 September 2020
    Application approved 1:57pm on 28 September 2020
    Application being processed 4:43pm on 24 July 2020
    Documents received 2:14pm on 24 July 2020
    Application received 9:23am on 1 July 2020
    Application submitted 9:22am on 1 July 2020

    Spoke to someone on Friday the 25th who said it hadn’t even been looked at yet and she was also quite shocked. Said she would look into it and then it was approved the next Monday.

    Received a text message that it will arrive to me in Germany on 2nd October.

    #3000
    LibsH
    Participant

    Yay! Got approved today. Actually, it was very weird. I called up 15.30. Spoke to a very nice man, who was very patient, because I wanted to talk and talk about how fed up I was. He told me that someone was actually looking at the passport as opposed to it being lying on a desk somewhere and that it would take another week approximately. Then at 16:40, hey presto, I was approved.

    Application approved 3:43pm on 5 October 2020
    Application being processed 5:10pm on 3 August 2020
    Documents received 9:04am on 3 August 2020 (they were received 13th July – I sent them tracked – they opened
    the envelope on 3 August.)
    Application received 6:47am on 9 July 2020
    Application submitted 6:46am on 9 July 2020

    #3033
    pmct
    Participant

    Good news for those who have had a result after phoning up. Would you mind letting me know which number you called? Last time I tried I got someone very unhelpful and not very understanding.

    Someone who also applied from NZ about 2 weeks before I did received their passport back 5 days ago, so I’m hoping to get some news about approval this week. However it seems like it’s luck of the draw whether your application is top or bottom of someone’s pile, so if there’s something I can do to help it along then it will help me secure my visa extension!

    #3035
    LibsH
    Participant

    PMCT – Phoning up didn’t necessarily help in my case. I was fobbed off and lied to for weeks. It just so happens that the last time I called, someone was actually working on my passport and had been since the Friday (I called on Monday).

    I was told on Tuesday that it had been sent. Then I was told on Friday (I called for a tracking number) that it hadn’t been sent till Thursday – still lying then – and it turned up yesterday.

    Why not try WebChat, because you can have the conversation sent to you, so you have proof if they say it will be done by a certain time.

Viewing 14 posts - 16 through 29 (of 29 total)
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