I agree……. This website, from my viewpoint is misleading at the very least. A simple renewal is now into it’s 5th week, and when I phoned the ‘Helpline’ they informed me it was still not in the ‘being processed’ stage. I travel in 2 weeks time and I don’t have any confidence in the Passport office delivering beforehand. I asked if I could have my old passport back so I can go to Newport for a quick fix and I was told that I had to write (a letter) in person to the office that has my passport and request that it be returned. I’m not sure if the passport system realises that it’s 2021, but a letter, really??
Lastly….. I live 15 miles from Newport, but my passport is being processed in Glasgow, so where’s the eco logic there??