Having called them again, our app still hasn’t been seen by an examiner from Docs received 1st Sept. We have tried everything now, so feels like game over in our case. So frustrating that even with plenty of time we could recouped the situation – plus we were willing to pay a handsome fee to expedite things. I wouldn’t mind if the contacts with people were stong, understanding (even human) ones….but seems no flex or warmth when talking to people generally. This is holidays & memories people are missing out on, not a lost parcel!!
I fully expect the estimated times to carry on north for todays update – surely more like 25-30 days for kids renewals