After an absolute ordeal this last week, we are heading on holiday now. We missed our flight this morning, but have booked a later flight so lost about 12 hours of our holiday. The passport office were frankly a disgrace in their cm service, and we ONLY have our passport by breaking the ‘rules’ to go and find which tnt depot had it and beg them for it (though told this depot do not offer collection). Tnt were in this case the heros, and although limited in their options to help us did more than HMPO. I will put a more in depth overview on once I’m settled on Cyprus! £400 worse off for the flights and taxi other end – should charge it back to HMPO.
Had we not have done our own donkey work we’d still not have our passport today!!