About time lauraf1991. Good luck with the complaint.
So I caved and rang the passport office, the number on this site we all ring apparently we are not suppose too as a rude gentlemen just told me and kept quizzing me how I got it, I just told him I had been ringing it on and off for 3-4 weeks and never had a problem. On the plus side my son’s passport application definitely went to the examiner on the 11th, just now waiting for an update that never seems to come.