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Applications whilst locked down

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Viewing 11 posts - 676 through 686 (of 686 total)
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  • #2538
    Maydogg
    Participant

    Hi all,

    As an avid reader of this forum throughout my wait for a passport I thought it only fair to add my experience and timeline below. My application was a renewal but registered as a lost passport as I could not locate it at time of renewal. I have highlighted the steps I took outside HMPO’s usual process in bold.

    Received from TNT 12:53pm on 18 August 2020
    Passport printed and sent 10:53am on 14 August 2020
    Application approved 9:26am on 13 August 2020
    Evidence of travel requested & sent on 12 August 2020
    Call to HMPO to escalate to urgent on 12 August 2020
    Call to HMPO in an attempt to escalate 10 August 2020
    Response from HMPO on Twitter on 24 July 2020
    Message sent to HMPO on Twitter on 22 July 2020

    Application being processed 1:11pm on 21 July 2020
    Identity details received 9:07am on 16 July 2020
    Email sent to person confirming your identity 5:10pm on 15 July 2020
    Ask someone to confirm your identity 5:04pm on 15 July 2020
    Application submitted 5:04pm on 15 July 2020

    We are due to travel on 25/08/2020 so received with less than a week to go.

    The urgent escalation service offered by HMPO worked very well. You can ring them the day before the 4 week period is up and they will action it. 2 weeks prior to travel without the 4 week period being up wasn’t enough as I was told on my call to HMPO on 10 August 2020.

    As people have stated previously to track your passport with TNT use your postcode (with the space) and the PAN number is your application reference WITHOUT any numbers or spaces. Entering those two pieces of information will show you the package details, click that and it will show you your delivery date but not much else until it has been delivered.

    If anyone has any questions I will be happy to answer them. I know how much of a stressful time this can be, especially with the added potential for quarantine upon our return!

    • This reply was modified 2 months ago by Maydogg.
    • This reply was modified 2 months ago by Maydogg.
    • This reply was modified 2 months ago by Maydogg.
    • This reply was modified 2 months ago by Maydogg.

    #2551
    KCBK
    Participant

    My saga is finally over, timelines below. Mine was an Adult Renewal from abroad, the USA in my case. I chased a bunch of times but they never thought my desperate pleas to escalate it, with my passport being only proof of legal immigration, was important enough.

    Passport delivered 18 August 2020
    Passport printed and sent 13 August 2020
    Application approved 12 August 2020
    Application being processed 27 July 2020
    Documents received (according to them) 22 July 2020
    Documents received (according to courier) 3 July 2020
    Application received 30 June 2020
    Application submitted 30 June 2020

    Good luck everyone!

    #2838
    florida
    Participant

    I’m renewing my 2 kids passports from the USA. Still nothing as of today.

    Application being processed 4:53pm on 6 August 2020
    Documents received 11:42am on 6 August 2020
    Application received 12:25pm on 10 July 2020
    Identity details received 12:24pm on 10 July 2020
    Email sent to person confirming your identity 11:53pm on 9 July 2020
    Email sent to person confirming your identity 12:10am on 9 July 2020
    Email sent to person confirming your identity 11:46pm on 7 July 2020
    Ask someone to confirm your identity 10:11pm on 7 July 2020
    Application submitted 10:11pm on 7 July 2020

    #2843
    robato
    Participant

    Child renewal from UK, no urgent need for travel, just it was expiring soon. TNT tracking shows expected delivery by 14 Sept, so 2 weeks from submitting online. Will update if any delays:

    Passport printed and sent 3:55pm on 10 September 2020
    Application approved 8:40pm on 9 September 2020
    Application being processed 12:29pm on 8 September 2020
    Documents received 8:25pm on 3 September 2020
    Application received 6:12pm on 31 August 2020
    Identity details received 6:12pm on 31 August 2020
    Email sent to person confirming your identity 5:15pm on 31 August 2020
    Ask someone to confirm your identity 5:10pm on 31 August 2020
    Application submitted 5:10pm on 31 August 2020

    • This reply was modified 1 month, 1 week ago by robato. Reason: Formatting
    #2874
    robato
    Participant

    TNT tracking using the passport application number (exclude PEX and spaces):
    https://delivery.tnt.com/tracking

    Scans:
    10/09/2020 21:22:16 – Hub Unitised
    14/09/2020 06:28:13 – Driver Collection
    14/09/2020 12:24:39 – Driver Delivery

    Still waiting for supporting documents.

    #2987
    horseman435
    Participant

    Long time coming! First passport from overseas. They didn’t ask for an interview, but obviously took a while doing the checks.

    Passport printed and sent 12:13pm on 30 September 2020
    Application approved 2:35pm on 29 September 2020
    Application being processed 7:09pm on 21 July 2020
    Documents received 3:15pm on 21 July 2020
    Application received 2:07pm on 1 June 2020
    Identity details received 2:06pm on 1 June 2020
    Email sent to person confirming your identity 1:48pm on 1 June 2020
    Ask someone to confirm your identity 1:26pm on 1 June 2020
    Application submitted 1:26pm on 1 June 2020

    #2996
    Grantham Traveller
    Participant

    Many months ago I posted about my grandson’s suspended first-time passport application from Vietnam. He was born in Hanoi in December 2019. The application was made by my son in January. Both parents are 100% British born but work in Vietnam. The application was suspended by the PO in March 2020 by cancelling the online interview. In late June my son wrote to our local MP about the delay and total silence. He also wrote to ask for his son’s birth certificate to be returned. The birth certificate was returned but with no further information. The interview was then suddenly arranged for 22 September and conducted online from a Passport Officer’s home address (the PO having finally got their acts together with the software). The passport was printed on 24 September and a day or two later the MP wrote to my son to say that had happened – the PO told my son nothing. By using Twitter messaging I managed to get the DHL tracking number out of the PO which had also not been supplied to my son. The passport arrived at Hanoi on 1 October and was collected by my son today (2 October). We have no idea whether the MP’s intervention made all the difference, but it is interesting the PO kept him up to speed but not us.

    Application time: 8.5 MONTHS

    Delay time: 7 MONTHS

    The passport is a blue Brexit one, and of course has a picture of a one-month-old child in a passport for a ten-month-old.

    #2997
    Kinnes
    Participant

    Adult renewal from BC, Canada: –

    Passport printed and sent 10:36am on 28 September 2020
    Application approved 11:20am on 26 September 2020
    Application being processed 5:23pm on 13 August 2020
    Documents received 11:22am on 13 August 2020
    Application received 6:50pm on 3 August 2020
    Application submitted 6:49pm on 3 August 2020

    Courier estimates delivery on 8th October.

    #3004
    Cian_G
    Participant

    First Adult Passport Application From Overseas (ROI) – 22 days

    Application submitted 3:53pm on 13 September 2020
    Ask someone to confirm your identity 3:53pm on 13 September 2020
    Email sent to person confirming your identity 3:56pm on 13 September 2020
    Identity details received 4:16pm on 13 September 2020
    Application received 4:16pm on 13 September 2020
    Documents received 1:43pm on 21 September 2020
    Application being processed 11:25am on 22 September 2020
    Application approved 11:53am on 29 September 2020
    Passport printed and sent 8:45am on 30 September 2020
    Passport Arrived on 6 October.

    The delay in receiving the documents was my fault, i took a few days to send them. It then took a week for the passport to arrive to Ireland from Belfast as DHL were quite slow in delivery. Supporting documents are due to arrive tomorrow. The Passport is Blue and no interview was conducted (citizenship by descent)

    #3020
    sishome
    Participant

    Overseas renewal from Australia.
    Since 21 August – nothing at all. Tried to tweet them a few times, they are useless.

    Application being processed 5:20pm on 21 August 2020
    Documents received 2:22pm on 21 August 2020
    Application received 6:19am on 26 July 2020
    Application submitted 6:18am on 26 July 2020

    #3032
    callumkingchad
    Participant

    Adult renewal buy lost last passport so had to get a friend to confirm my identity, i also emailed my local mp and got them to mark my application as urgent which sped things up

    Passport printed and sent 12:43pm on 9 October 2020
    Application approved 1:20pm on 8 October 2020
    Application being processed 9:49am on 1 October 2020
    Identity details received 5:59pm on 25 September 2020
    Email sent to person confirming your identity 5:28pm on 25 September 2020
    Ask someone to confirm your identity 5:23pm on 25 September 2020
    Application submitted 5:23pm on 25 September 2020

Viewing 11 posts - 676 through 686 (of 686 total)
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