April 7, 2022 at 8:21 am #11907
Does anyone know how many more stages there are before they actually send my passport out?
This is my progress so far….
Application being processed 1:02pm on 22 March 2022
Identity details received 9:40am on 16 March 2022
Email sent to person confirming your identity 9:32am on 16 March 2022
Ask someone to confirm your identity 9:28am on 16 March 2022
Application submitted 9:28am on 16 March 2022
Going away on the 16th of May so don’t have much time…April 7, 2022 at 8:36 am #11910zfei.lowParticipant
What is “ask someone to confirm your identity” stage? Is this to certify the photo?April 7, 2022 at 8:46 am #11911Cjt2022Participant
We’re still on documents received and that was 28th March, we’re flying on Tuesday 12th!April 7, 2022 at 8:52 am #11912clairet1234Participant
So now you have to wait to be ‘qpproved’ and then wait for ‘printing’, then its sent to TNT for delivery. I’m still in processing since 16th March, applied 18th Feb, was due to fly today.
Each stage seems to have massive delays for the majority, just hope you’re one of the lucky ones. It’s a complete shambles hence why they’re all over the pressApril 7, 2022 at 9:00 am #11914
Yes. I used a digital photo.April 7, 2022 at 9:14 am #11916ritabixParticipant
It can sit in a process queue for days to weeks. If your application is moved to manual like mine was after submitting it online then could take many many weeks.
I just spoke to someone in complaints team who was very helpful. Be prepared for a long wait on hold tho. 3hrs 15mins yesterday to get through to someone.
They’re receiving 4 x the amount of applications this year compared to any other year and receive around 10-12k of documents per office a day. So as you can imagine they have a tough job right now.
My advice would be to be overly nice to whoever at the office. Call the management team or ask to make a complaint and you’ll get someone more experienced and better advice. The lady I spoke to on the phone over the last couple of days has had so much abuse off customers. She was relieved to not get any off me lolApril 7, 2022 at 9:20 am #11917
Well its been over 2 weeks already so hopefully not much longer to go 🤞April 7, 2022 at 9:22 am #11918
how long does it normally take once the application has been approved?April 7, 2022 at 12:57 pm #11952ritabixParticipant
@linda it’s hard to say. Some people are a matter of days and some maybe 3-5 weeks from what I’ve seen on here and Twitter. If your application was done by post or switched to manual like mine was then takes longer. Humans get involved and it goes slower 😫April 7, 2022 at 2:33 pm #11963
Are you notified if your online application is switched to manual?April 7, 2022 at 3:44 pm #11976prayingforpassport0422Participant
No your not notified. It’s a shambles to be honest. I only found out ours had been moved to manual the 4th time I called them.April 8, 2022 at 8:47 am #12016
I had an email at 2am to say it has been printed so fingers crossed we will get it in the next few daysApril 8, 2022 at 8:54 am #12018Noctule8Participant
Hi there may I ask the date you were approved? mine was 5th April but still waiting for printing.April 11, 2022 at 10:23 am #12186leewadParticipant
Heres mine so far had to cancel our holiday was go on tomorrow
Application approved 9:00am on 10 April 2022
Documents received 8:48am on 31 January 2022
Application received 8:52am on 21 January 2022
Identity details received 8:52am on 21 January 2022
Email sent to person confirming your identity 9:04am on 20 January 2022
Ask someone to confirm your identity 7:55am on 20 January 2022
Application submitted 7:55am on 20 January 2022April 11, 2022 at 10:46 am #12188UpsidedownParticipant
This is as far as we’ve got:
Application received 5:41am on 24 February 2022
Identity details received 5:40am on 24 February 2022
Email sent to person confirming your identity 9:30am on 22 February 2022
Ask someone to confirm your identity 6:39am on 22 February 2022
Application submitted 6:39am on 22 February 2022
They’ve had identity documents since 14 March according to Royal Mail but we keep getting emails asking us to send our documents. There was no rush about our passports but we are getting anxious about the delay in finding our documents, especially as the last email said if they don’t get them in a couple of weeks our applications will be cancelled with no refund.
The last time we went through this process was 2019 and it took 3 weeks including sending documents from Australia to the UK and then the passport being sent here!
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