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Hello mate, I used peterboroughupgradeteam@hmpo.gov.uk, but this will change depending on the office that is processing your passport (if its liverpool etc you just change the name of the office). I don’t know if this makes a difference, but this is the way I structured the email:
Subject: Urgent Upgrade PEX (number)
Following a call today with the advice line I was advised to contact you to upgrade the applications for my passport as our date of travel is on (DATE), 2 weeks away (please see evidence attached, flight reference).
Please see details below:Name of applicant:
Date of Birth:
PEX numberMy contact number is:
Make sure you’ve attached evidence of your travel (flight confirmation etc) Hopefully this helps you get sorted, don’t spend hours on hold with the ‘helpline’ as they are about as much use as a chocolate fireguard. The upgrade team do work in datal order allegedly so if you’re travelling on next Friday you should get a call Wednesday/Thursday (huge stress I know)
Received a call from Peterborough upgrade team today! My 2 first child applications were approved 30 mins later and I can collect from Durham on Monday afternoon before our first family holiday early hours Tuesday morning. Relief isn’t the word – hopefully this will be a glimmer of hope for those of you travelling next week 🙂
People that have been successful for an upgrade: what stage were your applications at, were they still on ‘processing’ or had they already been approved?
Applied for 2 first child passports on 11 March when there was a 5 week advised lead time, with documents being sent special next day delivery. Despite this my documents took a shocking 3 weeks to be received, which was on 5 April (also after hours of calls and 6 advised “call backs” which never happened.) They have been in the “processing” queue since 7 April. My daughters are 2 and 6 months, and we are due to have our first family holiday next Tuesday 10/5. I emailed Durham upgrade team last Tuesday, and I did receive an automated reply and a call the next day from a lady saying they are being processed in travel order and not to keep emailing them, however had no further information. Currently stressed out and losing hope, does anyone have any success stories?
