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If I were you I would DM them on Twitter, it could have just been coincidence but soon after I done that I got the ‘approved’ notification. Calling the helpline does nothing at all unless you need to travel for compassionate or urgent medical reasons and can prove it.
Just thought I would post an update here… child passport renewal.
Submitted 6/8/21, confirmed photo and posted same day. Confirmed arrival following day. We needed the passport FAST and I tried everything I could to get them to speed it up but they weren’t having any of it. Yesterday I messaged them on Twitter, I didn’t get a reply but first thing this morning got a notification saying it had been approved. This could just be coincidence but anyone who needs the passport quickly I would say it’s worth messaging them on Twitter as you never know. Just had notification new passport should be arriving this Friday.
