[Lplplplp]

Brussels83, you have to be really quick. I was trying to get through to the webchat last week and it said all agents were busy. I left the page open, came back to it and it allowed me to open a window and put my details in. But by the time I wrote them out agents were busy again.

I tried it a few times and realised you just have to be really quick, so I copy and pasted my message and put all my details in as quick as possible, hit send (or whatever the button says) and it came up and I got through in minutes.

Webchat person wasn’t very helpful, didn’t tell me anything that the tracking didn’t already say.
Link here kskskak: https://www.gov.uk/government/organisations/hm-passport-office/contact/hm-passport-office-webchat

[Lplplplp]

I had short-notice travel planned for 7 July that I absolutely needed to be at, only to realise my passport was due to expire. I submitted my application to Bootle on a standard application, not fast-tracked, and it’s gone fairly fast. Adult renewal.

I submitted it just before the Jubilee holidays so didn’t expect any updates for a while but it’s been approved on 15 days and should hopefully be printed 16/17th and in my hand within a week! I was asked to confirm my identity surprisingly, but realised it’s because I look hugely different from my last passport to now.
I hope this fast-paced process eases the concerns of any other Bootle applicants!

Application approved 4:08pm on 15 June 2022
Identity details received 12:48pm on 15 June 2022
Email sent to person confirming your identity 12:41pm on 15 June 2022
Email sent to person confirming your identity 12:27pm on 15 June 2022
Ask someone to confirm your identity 12:14pm on 15 June 2022
Documents received 2:19pm on 8 June 2022
Application received 6:29pm on 30 May 2022
Application submitted 6:28pm on 30 May 2022

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