[PV]

I applied for a lost child passport on 1st May and am due to travel on 27th June. I was put forward for an upgrade when I was within 2 weeks of travel and heard nothing from the upgrade team.

On 22nd June, I decided to email our local MP and received a call back from the MP office within an hour! The person I spoke to raised our issue with the passport office in London that afternoon.

I received a call from the Glasgow passport office upgrade team where the passport was being processed before 5pm the same afternoon. I paid the upgrade fee and was told I could collect from Peterborough, my local passport office, today. I had a call midday to say the passport could be collected at my chosen time. The passport has since been collected and I am very relieved!

If you’re in a similar position, my advice is contact your local MP. I do not believe it was coincidence that I was contacted by the upgrade team on the same day.

I really hope this helps those awaiting a call from the upgrade team.

Thanks to all those that have contributed to this forum. It has helped me.

[PV]

I applied for a lost child passport on 1st May and am due to travel on 27th June. I was put forward for an upgrade when I was within 2 weeks of travel and heard nothing from the upgrade team.

On 22nd June, I decided to email our local MP and received a call back from the MP office within an hour! The person I spoke to raised our issue with the passport office in London that afternoon.

I received a call from the Glasgow passport office upgrade team where the passport was being processed before 5pm the same afternoon. I paid the upgrade fee and was told I could collect from Peterborough, my local passport office, today. I had a call midday to say the passport could be collected at my chosen time. The passport has since been collected and I am very relieved!

If you’re in a similar position, my advice is contact your local MP. I do not believe it was coincidence that I was contacted by the upgrade team on the same day.

I really hope this helps those awaiting a call from the upgrade team.

Thanks to all those that have contributed to this forum. It has helped me.

• This reply was modified 1 year, 10 months ago by PV.

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