HM Passport Office location

Durham Passport Office

Durham HM Passport Office is the North East regional customer service centre at Freemans Reach, Riverside Place (DH1). Applicants attend for booked Premium and Fast Track appointments rather than general walk-in renewals.

Book your appointment through GOV.UK after completing the online application. Without a booking, you will not be seen.

Passport Waiting Time is independent and does not manage Durham appointments or queues.

Important

Passport Waiting Time is an independent information website and is not affiliated with His Majesty’s Passport Office or the UK Government. You must book through the official GOV.UK passport service before attending a passport office.

Do not send standard passport applications or supporting documents to these visitor addresses unless HM Passport Office has explicitly instructed you to do so.

Key information

Durham Passport Office address

Durham HM Passport Office

Freemans Reach

Riverside Place

Durham

DH1 1SL

Opening hours

  • Monday to Friday, 8:30am to 5pm
  • Saturday: closed (not listed for public appointments)

Passport Adviceline

National HM Passport Office helpline (not a direct line to this building): 0300 222 0000

Monday to Friday, 8am to 8pm; weekends and UK bank holidays, 9am to 5:30pm

Details checked: 2026-08-05 against the official passport offices listing.

Appointment required

You must complete your application and book online before attending Durham Passport Office.

Book on GOV.UK (opens in a new tab)Get directions (opens Google Maps in a new tab)Passport Adviceline guidance

Do you need an appointment?

Yes. Durham Passport Office is an HM Passport Office customer service centre for booked visits. It is not a walk-in counter for standard applications. Finish your online application and choose a Premium collection time or Fast Track appointment before you travel.

Services available at Durham Passport Office

Urgent appointments are booked through the official GOV.UK service. Eligibility and fees can change — always confirm details when you apply.

  • One-day Premium

    • Only available for eligible adult passport renewals
    • Passport is normally ready to collect about four hours after the appointment
    • The earliest appointment is ordinarily two days after applying

  • One-week Fast Track

    • Can cover renewals, changes of details, lost or damaged passports and many child passports
    • Completed passport is normally delivered by courier about one week after the appointment
    • Cannot be used for a first adult passport

Appointments can currently be booked up to three weeks in advance and usually last up to about ten minutes. Check current GOV.UK urgent passport rules.

How to get there

Nearest station
Durham railway station
Walking distance
Around 15–25 minutes on foot downhill/uphill depending on route, or a short taxi from the station to Riverside Place
Public transport
East Coast Main Line and regional services call at Durham. Local buses serve the city; Riverside Place is on the Wear riverside development — check a map for the Freemans Reach buildings.
Parking
Paid parking is available in Durham city and near riverside developments. Spaces can be limited on busy weekdays — confirm options before travel.
Accessibility
Riverside developments generally offer modern access routes, but contact the Passport Adviceline if you need specific accessibility arrangements.
Where to wait
City-centre and riverside cafés are suitable for a short wait. Avoid arriving many hours early.
Entrance / building
Look for Freemans Reach on Riverside Place. Follow any reception or security instructions in your confirmation.
Saturday appointments
Official listed hours are Monday to Friday only for Durham.
  • Durham’s hills and one-way system can surprise drivers — leave buffer time from the station.
  • Useful for applicants travelling from Newcastle, Teesside and North Yorkshire.

What to bring to your appointment

  • Your appointment confirmation (email or printed)
  • Your application reference beginning with PEX
  • Your existing passport, if you are renewing or replacing it
  • Any supporting documents listed in your confirmation
  • A compliant digital passport photo / photo code if required for your application
  • A payment card if a balance is still due
  • Arrive a little early — appointments usually last up to about ten minutes

Someone else may attend on the applicant’s behalf in certain circumstances, but additional documentation and identification are required. Follow your confirmation email and GOV.UK guidance.

Contact HM Passport Office

Use the national Passport Adviceline for questions about appointments and applications. This is not a direct telephone number for Durham Passport Office.

0300 222 0000

Textphone: 18001 0300 222 0000

Monday to Friday, 8am to 8pm; weekends and UK bank holidays, 9am to 5:30pm

Useful Passport Waiting Time links

Frequently asked questions

Freemans Reach, Riverside Place, Durham, DH1 1SL.

Monday to Friday, 8:30am to 5pm according to the official listing. Your appointment time is what matters on the day.

No. This is a visitor address for booked appointments. Do not post standard applications here unless HMPO has told you to.

Other UK passport offices