HM Passport Office location

Newport Passport Office

Newport HM Passport Office serves applicants across South Wales and nearby English border areas who need a booked urgent appointment. The centre is at Nexus House, Mission Court (NP20), in Newport city centre.

Attendance is by appointment only for eligible Premium and Fast Track services. Finish your GOV.UK application and choose a slot before travelling.

Passport Waiting Time is not part of HM Passport Office. Book only through the official urgent passport service.

Important

Passport Waiting Time is an independent information website and is not affiliated with His Majesty’s Passport Office or the UK Government. You must book through the official GOV.UK passport service before attending a passport office.

Do not send standard passport applications or supporting documents to these visitor addresses unless HM Passport Office has explicitly instructed you to do so.

Key information

Newport Passport Office address

Newport HM Passport Office

Nexus House

Mission Court

Newport

NP20 2DW

Opening hours

  • Monday to Friday, 8am to 5:30pm
  • Saturday: closed (not listed for public appointments)

Passport Adviceline

National HM Passport Office helpline (not a direct line to this building): 0300 222 0000

Monday to Friday, 8am to 8pm; weekends and UK bank holidays, 9am to 5:30pm

Details checked: 2026-08-05 against the official passport offices listing.

Appointment required

You must complete your application and book online before attending Newport Passport Office.

Book on GOV.UK (opens in a new tab)Get directions (opens Google Maps in a new tab)Passport Adviceline guidance

Do you need an appointment?

Yes. Newport Passport Office is an HM Passport Office customer service centre for booked visits. It is not a walk-in counter for standard applications. Finish your online application and choose a Premium collection time or Fast Track appointment before you travel.

Services available at Newport Passport Office

Urgent appointments are booked through the official GOV.UK service. Eligibility and fees can change — always confirm details when you apply.

  • One-day Premium

    • Only available for eligible adult passport renewals
    • Passport is normally ready to collect about four hours after the appointment
    • The earliest appointment is ordinarily two days after applying

  • One-week Fast Track

    • Can cover renewals, changes of details, lost or damaged passports and many child passports
    • Completed passport is normally delivered by courier about one week after the appointment
    • Cannot be used for a first adult passport

Appointments can currently be booked up to three weeks in advance and usually last up to about ten minutes. Check current GOV.UK urgent passport rules.

How to get there

Nearest station
Newport (South Wales) railway station
Walking distance
Around 10–15 minutes on foot from Newport station into the Mission Court / city-centre area
Public transport
Great Western and Transport for Wales services call at Newport. Local buses serve the city centre; Mission Court is a short walk from the main retail and civic area.
Parking
City-centre multi-storey and surface car parks operate nearby. Check walking distance to Nexus House and height restrictions if you are driving.
Accessibility
Contact the Passport Adviceline ahead of time if you need accessibility support at Nexus House.
Where to wait
Newport city centre has cafés and indoor seating. Plan to arrive shortly before your appointment time.
Entrance / building
Look for Nexus House on Mission Court. Bring your confirmation email and follow any reception instructions for passport appointments.
Saturday appointments
Official listed hours are Monday to Friday only for Newport.
  • Useful for applicants travelling from Cardiff, Bristol and the M4 corridor.
  • If collecting a Premium passport later the same day, keep travel plans flexible for the return trip.

What to bring to your appointment

  • Your appointment confirmation (email or printed)
  • Your application reference beginning with PEX
  • Your existing passport, if you are renewing or replacing it
  • Any supporting documents listed in your confirmation
  • A compliant digital passport photo / photo code if required for your application
  • A payment card if a balance is still due
  • Arrive a little early — appointments usually last up to about ten minutes

Someone else may attend on the applicant’s behalf in certain circumstances, but additional documentation and identification are required. Follow your confirmation email and GOV.UK guidance.

Contact HM Passport Office

Use the national Passport Adviceline for questions about appointments and applications. This is not a direct telephone number for Newport Passport Office.

0300 222 0000

Textphone: 18001 0300 222 0000

Monday to Friday, 8am to 8pm; weekends and UK bank holidays, 9am to 5:30pm

Useful Passport Waiting Time links

Frequently asked questions

Nexus House, Mission Court, Newport, NP20 2DW.

No. One-week Fast Track cannot be used for a first adult passport at any office. Check GOV.UK for the routes available to first-time adult applicants.

Apply and book through the official GOV.UK urgent passport service. Available slots depend on demand and eligibility.

Other UK passport offices