HM Passport Office location

Peterborough Passport Office

Peterborough HM Passport Office is one of seven regional customer service centres where people attend booked urgent passport appointments. The office is at Quay House on East Station Road (PE2), close to the city’s eastern approaches and railway links.

Like other HM Passport Office visitor sites, it is not a walk-in counter. You need to complete your application and book a Premium or Fast Track appointment through the official GOV.UK service before you go.

Passport Waiting Time is an independent website. We do not operate this office or book appointments — we provide local practical information alongside crowdsourced waiting-time data.

Important

Passport Waiting Time is an independent information website and is not affiliated with His Majesty’s Passport Office or the UK Government. You must book through the official GOV.UK passport service before attending a passport office.

Do not send standard passport applications or supporting documents to these visitor addresses unless HM Passport Office has explicitly instructed you to do so.

Key information

Peterborough Passport Office address

Peterborough HM Passport Office

Quay House

2 East Station Road

Peterborough

PE2 8YY

Opening hours

  • Monday to Friday, 8am to 5:15pm
  • Saturday: closed (not listed for public appointments)

Passport Adviceline

National HM Passport Office helpline (not a direct line to this building): 0300 222 0000

Monday to Friday, 8am to 8pm; weekends and UK bank holidays, 9am to 5:30pm

Details checked: 2026-08-05 against the official passport offices listing.

Appointment required

You must complete your application and book online before attending Peterborough Passport Office.

Book on GOV.UK (opens in a new tab)Get directions (opens Google Maps in a new tab)Passport Adviceline guidance

Do you need an appointment?

Yes. Peterborough Passport Office is an HM Passport Office customer service centre for booked visits. It is not a walk-in counter for standard applications. Finish your online application and choose a Premium collection time or Fast Track appointment before you travel.

Services available at Peterborough Passport Office

Urgent appointments are booked through the official GOV.UK service. Eligibility and fees can change — always confirm details when you apply.

  • One-day Premium

    • Only available for eligible adult passport renewals
    • Passport is normally ready to collect about four hours after the appointment
    • The earliest appointment is ordinarily two days after applying

  • One-week Fast Track

    • Can cover renewals, changes of details, lost or damaged passports and many child passports
    • Completed passport is normally delivered by courier about one week after the appointment
    • Cannot be used for a first adult passport

Appointments can currently be booked up to three weeks in advance and usually last up to about ten minutes. Check current GOV.UK urgent passport rules.

How to get there

Nearest station
Peterborough railway station
Walking distance
About 15–20 minutes on foot from Peterborough station to Quay House, or a short taxi/ride-hail journey
Public transport
East Coast Main Line and regional services call at Peterborough. Local buses serve the station and city centre; for East Station Road, a taxi from the station is often the simplest option with documents and luggage.
Parking
Paid public car parks operate in Peterborough city centre and near the station. Check current operators and walking time to Quay House before you travel — do not assume free on-site visitor parking.
Accessibility
If you need step-free access or assistance, contact the Passport Adviceline before your appointment so arrangements can be confirmed for the building.
Where to wait
Station and city-centre cafés are the most practical places to wait. Arrive a little before your appointment rather than hours early.
Entrance / building
Quay House is on East Station Road. Use the entrance named in your appointment confirmation and bring photo ID if requested.
Saturday appointments
Official listed hours are Monday to Friday only. Saturday Fast Track slots are not listed for Peterborough on the current GOV.UK passport offices page.
  • Peterborough is a common Fast Track destination for applicants travelling from the East Midlands and East of England.
  • Allow buffer time if you are connecting from long-distance trains — station to Quay House is not door-to-door.

What to bring to your appointment

  • Your appointment confirmation (email or printed)
  • Your application reference beginning with PEX
  • Your existing passport, if you are renewing or replacing it
  • Any supporting documents listed in your confirmation
  • A compliant digital passport photo / photo code if required for your application
  • A payment card if a balance is still due
  • Arrive a little early — appointments usually last up to about ten minutes

Someone else may attend on the applicant’s behalf in certain circumstances, but additional documentation and identification are required. Follow your confirmation email and GOV.UK guidance.

Contact HM Passport Office

Use the national Passport Adviceline for questions about appointments and applications. This is not a direct telephone number for Peterborough Passport Office.

0300 222 0000

Textphone: 18001 0300 222 0000

Monday to Friday, 8am to 8pm; weekends and UK bank holidays, 9am to 5:30pm

Useful Passport Waiting Time links

Frequently asked questions

Quay House, 2 East Station Road, Peterborough, PE2 8YY.

Monday to Friday, 8am to 5:15pm according to the official passport offices listing. Appointments must still be booked in advance.

No. You must book online through GOV.UK before attending for Premium or Fast Track services.

Other UK passport offices