HM Passport Office location

Liverpool Passport Office

Liverpool HM Passport Office is a major regional appointment centre on Old Hall Street (L3), in the commercial district north of the Pier Head. It handles booked Premium and Fast Track visits for applicants across the North West and beyond.

Do not attend without a confirmed appointment. Complete your application online and select your slot first.

Passport Waiting Time remains independent of HM Passport Office and the UK Government.

Important

Passport Waiting Time is an independent information website and is not affiliated with His Majesty’s Passport Office or the UK Government. You must book through the official GOV.UK passport service before attending a passport office.

Do not send standard passport applications or supporting documents to these visitor addresses unless HM Passport Office has explicitly instructed you to do so.

Key information

Liverpool Passport Office address

Liverpool HM Passport Office

101 Old Hall Street

Liverpool

L3 9BP

Opening hours

  • Monday to Friday, 8am to 6pm
  • Saturday, 8:20am to 3pm (one-week Fast Track appointments only)

Passport Adviceline

National HM Passport Office helpline (not a direct line to this building): 0300 222 0000

Monday to Friday, 8am to 8pm; weekends and UK bank holidays, 9am to 5:30pm

Details checked: 2026-08-05 against the official passport offices listing.

Appointment required

You must complete your application and book online before attending Liverpool Passport Office.

Book on GOV.UK (opens in a new tab)Get directions (opens Google Maps in a new tab)Passport Adviceline guidance

Do you need an appointment?

Yes. Liverpool Passport Office is an HM Passport Office customer service centre for booked visits. It is not a walk-in counter for standard applications. Finish your online application and choose a Premium collection time or Fast Track appointment before you travel.

Services available at Liverpool Passport Office

Urgent appointments are booked through the official GOV.UK service. Eligibility and fees can change — always confirm details when you apply.

  • One-day Premium

    • Only available for eligible adult passport renewals
    • Passport is normally ready to collect about four hours after the appointment
    • The earliest appointment is ordinarily two days after applying

  • One-week Fast Track

    • Can cover renewals, changes of details, lost or damaged passports and many child passports
    • Completed passport is normally delivered by courier about one week after the appointment
    • Cannot be used for a first adult passport
    • Saturday slots may be available at this office

Appointments can currently be booked up to three weeks in advance and usually last up to about ten minutes. Check current GOV.UK urgent passport rules.

How to get there

Nearest station
Moorfields or Liverpool Lime Street
Walking distance
About 5–10 minutes from Moorfields; roughly 15 minutes on foot from Lime Street depending on pace and route
Public transport
Merseyrail serves Moorfields (closest for Old Hall Street). National Rail services call at Lime Street. Local buses and the city centre pedestrian network connect to the commercial district.
Parking
Paid multi-storey car parks operate around Old Hall Street and the commercial district. City traffic and one-way systems can add delay — allow extra time.
Accessibility
Ask the Passport Adviceline about step-free access or assistance at 101 Old Hall Street if you need support on the day.
Where to wait
Cafés and hotel lobbies around the commercial district are useful waiting spots. Arrive shortly before your appointment.
Entrance / building
The office is at 101 Old Hall Street. Use the entrance confirmed in your booking email and allow time for building security if present.
Saturday appointments
Saturday opening is listed for one-week Fast Track appointments only.
  • Old Hall Street is in a dense office district — pin the full postcode L3 9BP in your maps app.
  • Saturday Fast Track demand can be high; book early if you need a weekend slot.

What to bring to your appointment

  • Your appointment confirmation (email or printed)
  • Your application reference beginning with PEX
  • Your existing passport, if you are renewing or replacing it
  • Any supporting documents listed in your confirmation
  • A compliant digital passport photo / photo code if required for your application
  • A payment card if a balance is still due
  • Arrive a little early — appointments usually last up to about ten minutes

Someone else may attend on the applicant’s behalf in certain circumstances, but additional documentation and identification are required. Follow your confirmation email and GOV.UK guidance.

Contact HM Passport Office

Use the national Passport Adviceline for questions about appointments and applications. This is not a direct telephone number for Liverpool Passport Office.

0300 222 0000

Textphone: 18001 0300 222 0000

Monday to Friday, 8am to 8pm; weekends and UK bank holidays, 9am to 5:30pm

Useful Passport Waiting Time links

Frequently asked questions

101 Old Hall Street, Liverpool, L3 9BP.

Yes for listed one-week Fast Track hours (Saturday 8:20am to 3pm). Confirm your specific appointment in your GOV.UK confirmation.

In some cases another person may attend with the correct documentation and identification. Follow the instructions in your confirmation and the GOV.UK urgent passport guidance.

Other UK passport offices