Applications whilst locked down

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    Na cave karinn


    My onlime adult renewal went to Durham office

    Process began 6/6. Passport delivered 19/6 by TNT
    Old passport received today via royal mail basic delivery
    Was entered as a standard renewal not an urgent case
    Recommend a signed for service for the following reason.
    Took two weeks in total of which one week was
    delayed by P O delivering and getting signature
    and passport office not officially acknowledging receipt
    but under current conditions no complaints.
    Was kept updated by text regularly almost daily
    Only text from T N T was that your passports coming today
    with a code to check tracking but didn’t bother.
    Overall was exceptionally happy as i had concerns I may not get it back in time for a booked holiday in mid-Sept
    Good luck everyone and stay safe
    Well done the passport office
    It’s a blue passport the icing on the cake


    3 month wait for my first UK passport after naturalisation (no interview required)…

    Date of Online Application: 12/03/2020
    Date Identity Verified: 13/03/2020
    Date Application Received: 13/03/2020
    Date Documents Sent: 16/03/2020
    Date Documents Delivered: 17/03/2020
    Documents Delivered To: HMPO Liverpool
    Date Documents Received: 18/03/2020
    Application Being Processed: 18/03/2020
    Application Approved: 16/06/2020
    Passport Printed and Sent: 17/06/2020
    Date Passport Received: 18/06/2020 (DX to mailbox)
    Passport Colour: Burgundy
    Date of Return of Documents: Waiting


    It seems to me that it is a lottery which depends on which office your passport application is sent to. There seems to be no whole-system prioritising going on, only in-office. Which is resulting in some people getting an amazingly fast turnaround, where as people like myself waiting 3 months.


    Child renewal sent to Durham, really impressed with the turn around, and someone approving it at nearly 9pm!
    Hopefully everyone’s are moving along now.

    Passport printed and sent
    2:18pm on 19 June 2020
    Application approved
    8:41pm on 18 June 2020
    Application being processed
    10:44am on 17 June 2020
    Documents received
    10:30am on 16 June 2020
    Application received
    10:49am on 11 June 2020
    Identity details received
    10:49am on 11 June 2020
    Email sent to person confirming your identity 10:36am on 11 June 2020
    Ask someone to confirm your identity
    10:32am on 11 June 2020
    Application submitted
    10:32am on 11 June 2020


    Any paper form applications received!!! All im hearing is online stories. People who applied by paper form arent reveiving their passports!!!


    Hi all,

    Any idea how long it takes from application approved and “printing” passport to it being sent will take?

    We are also traveling with another family who applied for a child renewal a few days before us. We need to pay the balance on our holiday on 28th. It’s a nail-biting time!!!

    Others’ experiences would be appreciated! Thanks

    Application approved 11:32am on 19 June 2020
    Documents received 1:40pm on 18 June 2020
    Application received 2:14pm on 11 June 2020
    Application submitted 2:14pm on 11 June 2020



    My application was approved on Thursday, printed and sent yesterday. Assuming it’ll be delivered early next week ☺️ I think the general trend I’ve seen is that the application is approved and then posted the following day.


    Thanks forever waiting. Hope you’re not waiting too long in this instance!


    I’ve applied for my daughters first passport. Submitted application was received on 15th May. It’s been ‘processing’ since 28th May and no sign of anything.
    I emailed the customer services and the responded saying the couldn’t give me any idea when it would be ready.
    We are due to go away on 15th August 😫😫😫


    Has anybody had any joy with the Newport office? I’ve not seen much about there. I’m desperate to get my sons renewal back ASAP as we are due to fly at the start of July. I’ve spoken to the helpline twice and no help.

    Application being processed 1:01pm on 29 May 2020
    Documents received 2:40pm on 28 May 2020
    Application received 8:34pm on 25 May 2020
    Identity details received 8:34pm on 25 May 2020
    Email sent to person confirming your identity 8:17pm on 25 May 2020
    Ask someone to confirm your identity 8:13pm on 25 May 2020
    Application submitted 8:13pm on 25 May 2020


    Has anyone had any luck chasing up their application on Twitter? Or any other means? Thanks


    @9984Sarah I chased my passport over Twitter and that seemed to have made an impression, a few days later and the passport was approved. I am waiting for it to be printed and sent out. Not had an email or text since and it has been a few days.


    I’ve just checked my inbox and there you have it!

    Your new passport is on its way.


    Well I’ve chased it 3 times now over the last 5 days, and although they have asked me to DM them, I then get a standard response. Awaiting the most recent response but not holding out much hope. I need it approved in the next week really.

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