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@Hotcocoa123 thanks for your posting your experience as I’ve been reading lots on here to find similar situation to my own as I reported my lost passport on 18th May and never got a lost reference number (checked emails as well as junk/spam folder). I applied for new passport on 19th May and it’s been stuck on identity details received ever since. I rang to enquire about my lost passport number and linking to my new application and was told if it was done online and it wouldn’t need it! The advice varies depending on who you speak to to! I’m on 9 wks and holding no hope that it’ll be looked at in the final week of the 10th. Did you get your MP involved as I don’t think it’ll be progressed until I reach 10 wks next week. Reading your experience has given me some hope!
I’m in the same situation. I applied for my renewal passport after reporting my lost passport on 18th May. It’s been stuck on Identity details received ever since and it’ll be 7 weeks this week.
I managed to get on the web chat and whilst I told that my application is still waiting to be looked at they were able to tell me that I would need to submit a new passport photo. However, I cannot submit my new photo until they contact me. My advice would be if you can, try get on the web chat as you may be given the reason as to why your application is stuck where it is. It’ll say it’s busy the web chat but preserve. At least I know now and I have a new photo ready to upload. Just a waiting game as to when they’ll contact me asking for the new photo! Hope this helps anyone in similar situations.
Application history
StatusDate
Identity details received 10:34am on 19 May 2022
Email sent to person confirming your identity 6:16pm on 18 May 2022
Ask someone to confirm your identity 6:11pm on 18 May 2022
Application submitted 6:11pm on 18 May 2022
