[AbiHelp]

Help please, I am panicking. Submitted to replace my son’s lost passport on 25th April. Was in ‘processing’ for ages, tracking now says ‘Identity details received’
We plan to travel on July 13th, which is in 2 weeks.
I have emailed the upgrade emails as per this forum but haven’t received any acknowledgment or response.
Slightly panicking, don’t know what to do next. How do you find out which passport office is processing your application? Nearest office to me is Newport. Should I just turn up early in the morning and hope for the best?
This is so stressful
Thanks for any advice

Identity details received
What happens next

Your referee has provided details to help us confirm your identity. We’re checking these details.

We’ll email you when your application is approved.

Application history

StatusDate
Identity details received 9:40pm on 25 April 2022
Email sent to person confirming your identity 2:04pm on 24 April 2022
Ask someone to confirm your identity 2:00pm on 24 April 2022
Application submitted 2:00pm on 24 April 2022

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