[clee]

My son’s passport has been stuck at Durham for over 10 weeks and I’m due to travel with him in 14 days. I’ve been phoning, getting in touch via the web form page. Every time you get a different answer and I can’t seem to get a straight answer as to what the hold up is and what my options are now we are past ten weeks. Does anyone have an email and or telephone number for Durham? Or any other contact emails or numbers that they have had success with?
@neilG are you able to share the escalation upgrade email address please?
Thank you

[clee]

Just been reading this thread as my son’s passport application has passed the 10 week period as of today. I have phoned numerous times and also emailed. It’s so very confusing trying to get a straight answer as each call advisor says something different. We are due to fly in 17 days and our application has not progressed since the documents were uploaded on the 18th May and I have been advised it is at the Durham office. I have been told we can’t use the upgrade service/ be put in touch with the upgrade team as our travel date is greater than 2 weeks away. Has anyone had success contacting them when their travel is slightly more than 2 weeks or am I better to wait till we are in the 14 day window?
Any advice on how we can do anything at all to speed up this process will be greatly appreciated? I’m going to email my local MP too today. I feel so helpless and stressed as I’m sure lots of you are feeling too!

[Author]

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