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I was on the phone the complaints team today. 3hrs 15 mins on hold. She told me the same thing. Upgrade if travelling within 14 days.
It’s an infuriating process. My application has been from Liverpool to London and now it’s in Belfast.
I sent a letter in today to cancel my application and booked FT appointment. I’m sick of the stress. Keeping me awake at night 😞
Application being processed 1:22pm on 6 April 2022
Use paper form to confirm identity 8:08pm on 15 March 2022
Email sent to person confirming your identity 7:13pm on 15 March 2022
Email sent to person confirming your identity 4:56pm on 14 March 2022
Ask someone to confirm your identity 1:51pm on 14 March 2022
Documents received 2:26pm on 10 March 2022
Application received 9:44pm on 2 March 2022
Application submitted 9:44pm on 2 March 2022Lazivity, I’ve had the exact same thing. Sent on 17th and Bootle received on 18th but both heard anything. I’ve called almost everyday since Wednesday. No help whatsoever.
I’m considering booking a fast track appointment but again I’ve had conflicting advice. One advisor said I could go to an appointment without the passport, with an application withdrawal letter and another advisor said I have to write a withdrawal letter and wait for the old passport to be returned. Which could take 2-3 weeks. So frustrating.
