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I have to wait another week for upgrade service. Interested to know if anyones successful. My application hasn’t had docs linked to it yet so I’m not eligible at the moment.
Do you have the PO BOX address for Belfast please? My application was sent to Liverpool, was then sent to London but is now is Belfast and I need to send cancellation letter there.
@tash…. Which department did you receive a call from? How did you manage to get it approved? I’m still in limbo
@idixonn keep us posted on how you get on please 😉
You have to wait until 14 days exactly till travel. Call HMPO and they will get someone from progress team to action it for you.
That’s right, it’s starting now but I can’t apply for it until the 18th as it’s got to be 14 days before your travel date. Sorry for confusion
@linda it’s hard to say. Some people are a matter of days and some maybe 3-5 weeks from what I’ve seen on here and Twitter. If your application was done by post or switched to manual like mine was then takes longer. Humans get involved and it goes slower 😫
I was told to ignore the text messages if you can see it’s been signed for.
Mine was delivered on the 18th of March and still yet to receive acknowledgmentMy documents were delivered on the 18th of March and still not acknowledged them. You could be waiting a while. They received 10-12k documents by post a day to most offices. So taking Some time at the moment
It can sit in a process queue for days to weeks. If your application is moved to manual like mine was after submitting it online then could take many many weeks.
I just spoke to someone in complaints team who was very helpful. Be prepared for a long wait on hold tho. 3hrs 15mins yesterday to get through to someone.
They’re receiving 4 x the amount of applications this year compared to any other year and receive around 10-12k of documents per office a day. So as you can imagine they have a tough job right now.
My advice would be to be overly nice to whoever at the office. Call the management team or ask to make a complaint and you’ll get someone more experienced and better advice. The lady I spoke to on the phone over the last couple of days has had so much abuse off customers. She was relieved to not get any off me lol
@Cjay did you receive your passport in time? I’ve just cancelled my application today and gone for fast track
