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So we have pretty much given up hope now.
Application submitted on 24th April to replace a lost passport. No update at all, every time we make contact with the customer support management team we are advised that it is being examined and if we have emailed the upgrade team (which we have done a number of times) then there is nothing more we can do.
No reply from the Durham Upgrade Team even with support from our local MP.
We are supposed to fly out to Cyprus on Monday, if no word by this afternoon we have no choice to change the date to next year. Jet2 require more than 48 hours before flying to change the date and the HMPO wont consider walk in visits until less than 48 hours before travel and even then it seems to be a lottery so we’re not going to risk it!
Very disappointing, but it is what it is!
Application history
Identity details received: 8:02pm on 24 April 2022
Email sent to person confirming your identity: 7:44pm on 24 April 2022
Person not eligible: 7:30pm on 24 April 2022
Email sent to person confirming your identity: 7:26pm on 24 April 2022
Ask someone to confirm your identity: 7:25pm on 24 April 2022
Application submitted: 7:25pm on 24 April 2022No further updates since this date.
We have sent emails to the Durham upgrades email as we were requested to do but no response. We are supposed to travel in 11 days, not looking promising!
