sussexplum

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  • in reply to: 10 weeks wait time exceeded. What next? #19075
    sussexplum
    Participant

    thanks @Upsidedown.
    I’ve checked the TNT website and there’s a section for tracking passports. I put the postcode in and the application number and it looks as though it may arrive tomorrow. Fingers crossed.

    in reply to: 10 weeks wait time exceeded. What next? #19038
    sussexplum
    Participant

    Once you had the text/email to say passport(s) had been printed, how long was it before the delivery company got in contact to provide a delivery date? And how many days after that did it/they arrive?
    I had the text yesterday to say it has been printed. We travel on Sunday so I’m hoping the delivery supplier gets in contact soon!

    in reply to: 10 weeks wait time exceeded. What next? #18832
    sussexplum
    Participant

    Good evening,
    I’m looking for a bit of advice please?
    I’m passed the 10 weeks for passport renewals for myself and my son. We travel on the 24th July.
    I’ve emailed the expedited service inbox, but am yet to receive a response other than the automated reply.
    Through talking to an agent on the phone I’ve managed to establish that the passports are being processed in Durham.
    If I don’t hear anything early next week, is my best option to turn up at Durham on Thursday/Friday next week? We travel the Sunday after that (hopefully!)
    I’m based in Brighton so Durham is about a 6-hour drive each way. I’m guessing I won’t have any joy if I turn up at the London Victoria office (which would be much more convenient travel wise).
    Thanks

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