Applicant Case Studies
So that you can get a good idea of how the current passport worker strikes are affecting wait times we have a number of applicants below who are providing live updates of their application process. We will continue to add new applicants so we can monitor how things change as we get deeper into the strikes.
The details will be updated below when we receive them from the case study participant.
Participate
Have you applied since the strikes started (03/04/2023). We just kindly ask you to submit your updates to us at each stage (eg, Application Received, Documents Received, Application Approved etc) Your name will be hidden and only your timeline will be displayed.
If you would like to participate you can submit your details here
Applicant 111
Type of Application:
Lost/Stolen Passport
Passport Office:
Liverpool (Bootle)
Update:
Application history
Identity details received 11:15am on 11 April 2023
Email sent to person confirming your identity 11:05am on 11 April 2023
Ask someone to confirm your identity 11:04am on 11 April 2023
Application submitted 11:04am on 11 April 2023
Update:
26/4/23 – No update or movement since application date on 11th.
Update:
Application approved 9:19am on 3 May 2023
Update:
Passport delivered 6th May 10.30am by Royal Mail
Applicant 112
Type of Application:
First Child Passport
Update:
Application received 7:52pm on 6 April 2023
Identity details received 7:52pm on 6 April 2023
Email sent to person confirming your identity 12:01pm on 6 April 2023
Ask someone to confirm your identity 12:00pm on 6 April 2023
Application submitted 12:00pm on 6 April 2023
Update:
Update – Documents received 21/04
Applicant 113
Type of Application:
Adult Passport Renewal
Update:
Application submitted: 8th April
Old passport sent: 11th April
Old passport delivered: 12th April (according to Royal Mail tracking – signed for)
As of 17th April, still awaiting update on passport tracking to show receipt of old passport
UPDATE
PASSPORT received by office on 18/04/23 12.55
26.04.23 still awaiting any more updates.
Applicant 114
Awaiting update
Applicant 115
Type of Application:
Adult Passport Renewal
Update:
Application submitted: 2 April
Old passport sent: 3 April
Old passport delivered: 4 April (according to Royal Mail tracking – signed for)
As of 12 April, still awaiting update on passport tracking to show receipt of old passport
Applicant 116
Type of Application:
Child Renewal
Update:
Application received 12:26pm on 8 April 2023
Identity details received 12:26pm on 8 April 2023
Email sent to person confirming your identity 12:18pm on 8 April 2023
Ask someone to confirm your identity 11:25am on 8 April 2023
Application submitted 11:25am on 8 April 2023
Applicant 117
Type of Application:
First UK Adult Passport
Update:
11/04/23: Application submitted
11/04/23: Application received
11/04/23: Old passport sent via Royal Mail 1st Class
Update:
18/04/23: Old passport received
Update:
28/04/23: Passport application approved
Applicant 118
Awaiting update
Applicant 119
Type of Application:
Adult Passport Renewal
Update:
Application Submitted: 11 April, 16:11
Passport Posted: 12 April, 09:15 (tracked, signed for next day delivery)
Applicant 120
Type of Application:
Adult Passport Renewal
Update:
Application approved: 12 April 2023
Documents received: 4 April 2023
Application received: 31 March 2023
Application submitted: 31 March 2023
Update:
Documents returned: 21 April 2023
Received: 17 April 2023
Dispatched: 14 April 2023
Passport printed: 13 April 2023
